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Store Policies and Procedures

Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Return & Refund Policies

Please be sure to check all packaging for any suspected missing pieces.

All orders are photographed prior to shipping. In the event of any broken or missing pieces, please contact us directly via email. Some rough stones may be unable to be claimed as broken.

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All claims for missing, broken or damaged pieces must be filed within 48 hours of delivery.

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Orders may be returned within 30 days*. The customer is responsible for return shipping on products that are not damaged or broken. A 10% restocking fee will be charged for returned items.

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Email: Metaphysicated@protonmail.com

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*Orders placed between 11/8 and 12/8 have an extended return period of 45 days.

Shipping Policies

Packages are shipped anywhere in the USA using USPS priority mail or ground advantage. All packages are insured through USPS.

 

Some products may require additional shipping space. Shipping cost is automatically calculated by weight at checkout. All orders are shipped in boxes. Higher rates are available for larger orders.

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Local delivery is now available! If local delivery is available for your shipping address, the option will automatically appear under shipping options.  A phone number is required for local deliveries in the case we may need to contact you.

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Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Your information will never be sold or shared. We may receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you no longer want your information processed by our site or wish to have any information changed, please contact us directly by email: metaphysicated@protonmail.com

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https://www.iubenda.com/privacy-policy/10056247

https://www.iubenda.com/privacy-policy/10056247/cookie-policy

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General Disclaimer

We hold no responsibility for anything you do with the products we send. All stones, crystals, gemstones and any other product are not intended for internal use of any sort. While working with stones, wear all necessary protective gear. Do not ingest any materials, as it could lead to health issues and in some cases death. Some pieces may be toxic and will be labeled to the best of our ability, however some pieces may contain toxic inclusions that are unable to be identified by us. Please use caution when doing any sort of lapidary or tumbling.

Crystal healing properties are meant to be an aid in healing, and should not be considered to be 100% effective. In the case of a medical emergency, please seek medical attention.

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